Venue Operations Coordinator

Gray Area is a 21st-century countercultural hub catalyzing creative action for social transformation. Hosting over 100 events, workshops, and exhibitions per year, the Gray Area Theater is at the center of our mission to cultivate, sustain, and amplify a community of creative practitioners who apply antidisciplinary practice — including art, technology, science, and the humanities — towards engaging with the complex challenges facing our world.

The Venue Operations Coordinator assists in all aspects of facility operations, including the development and implementation of standard operating policy procedures for the Venue. They should be highly organized with excellent communications skills, and able to make clear decisions under pressure. The Venue Operations Coordinator will report to Gray Area’s Production Manager to support our Events and Facilities operations. In addition, they will work closely with the Communications Director to provide customer support and create an inclusive and welcoming guest experience.

We are an equal opportunity employer committed to building a culturally diverse team, candidates from groups generally underrepresented in our field are especially encouraged to apply.

Duties & Responsibilities

Venue Operations

Supervising all front of house staff including, ticketing, security, bar, and maintenance staff

Hire, train, supervise, and participate in activities of the events team alongside the Production Manager including training and direction

Develops facility operations manuals, policies, and procedures; implements and provides training and associated support resources for employees

Acts as Venue Supervisor on duty for general business hours, gallery hours and special events as assigned

Design and implement processes for accessibility and wayfinding

Customer Service & Guest Experience

Monitor support email inboxes and help resolve issues and complaints

Support students and teachers with technical difficulties in education programs

Handle returns, exchanges and other box office support requests

Train ticketing and other box office employees in customer service if needed

Facility Management

Manages inventories, shipments and stock levels

Receives and evaluates deliveries

Maintain facilities to ensure they are clean, organized, and up to date

Ensures security and emergency preparedness procedures are implemented properly

Oversees and supervises the quality of work from contractors and other employees to ensure that all tasks are performed correctly, efficiently, and effectively

Recommends maintenance, mechanical, electrical, and facility design modifications

Communicates workplace safety precautions to employees

Qualifications

Superior organizational skills with ability to multi-task and prioritize assignments

Excellent verbal, written, and interpersonal skills

Gallery or related art professional experience is a plus but not required

Experience with video and sound is a plus but not required

Strong critical thinking and problem-solving skills, with a great attention to detail

Mature, self-confident and personable with a positive attitude

Ability to take initiative while working individually and collaboratively

Adaptability in a fast-paced and dynamic environment

Ability to work on ladders and in high places

General experience with tools and equipment. Capable of making minor repairs to a facility

Benefits, Schedule & Salary

Work schedule will be dependent on events and programs in the venue

Full-time salary dependent on experience

$400 a month toward company offered health plans

Unlimited vacation policy in collaboration with team

How to Apply

Send your resume and cover letter to [email protected].
We will be reviewing applications on a rolling basis.

Gray Area is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, gender expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need. We celebrate diversity and are committed to creating an inclusive environment for all employees. Gray Area requires those hired into this position to provide proof that they have received the
COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Gray Area. Such requests will be subject to review and approval by the
Organization and exemptions will be granted only if the Organization can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements.